Frequently Asked Questions

Everything you need to know about your Scentoria experience.

How long will it take to receive my order?

Standard shipping typically takes 3-5 business days within the continental US. Express shipping options are available at checkout for faster delivery.

Are your fragrances authentic?

Absolutely. Scentoria only sources products directly from authorized distributors and the original fashion houses to guarantee 100% authenticity.

What is your return policy for opened perfumes?

To maintain hygiene standards, we only accept returns on unopened and sealed products within 30 days of purchase. We recommend trying our sample vials before committing to a full bottle.

Do you ship internationally?

Yes, we ship to over 50 countries. International shipping rates and delivery times vary by location and will be calculated during the checkout process.

Which payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and interest-free installment plans through Klarna.

How should I store my fragrances to ensure they last?

To preserve the integrity of the scent, store your bottles in a cool, dry place away from direct sunlight and extreme temperature fluctuations.